Zaya9 FAQ — All your questions, answered right here

Only one account can be registered per mobile number. Creating multiple accounts violates Zaya9's terms and may result in account suspension.

On the login page, click "Forgot Password?" An OTP will be sent to your registered mobile number. Use that OTP to set a new password. If you run into any issues, please contact support.

Verification is not required for regular gameplay. However, for large withdrawals, you may need to complete KYC verification by submitting a copy of your National ID or passport.

Yes, you can contact support to request that your account be deactivated or deleted. If you have a remaining balance, please withdraw it before making the request.

The minimum deposit on Zaya9 generally starts at BDT 100. This limit may vary slightly depending on the payment method. Check the deposit page for the latest information.

You can deposit on Zaya9 using all major mobile banking services including Mobile Banking, Nagad, Rocket, and Upay. Bank transfers and cryptocurrency are also accepted.

Deposits via mobile banking (Mobile Banking, Nagad) are usually credited within a few minutes. Bank transfers may take 1–3 business days.

Zaya9 does not charge any fees on deposits. However, charges from your mobile banking provider or bank may apply according to their own terms.

Most withdrawal requests are processed within 24 hours. Smaller amounts are typically completed even faster — often within just a few hours.

The minimum withdrawal is generally 500 BDT. This limit may vary depending on the payment method and your account tier. Visit the withdrawal page for full details.

Common reasons for a rejected withdrawal include: incomplete account verification, unmet bonus wagering requirements, or incorrect payment details. Contact support to find out the reason and resolve the issue.

A withdrawal can be cancelled while it is still being processed. Once completed, cancellation is no longer possible. If you need to cancel quickly, contact support immediately.

Your welcome bonus is automatically credited to your account when you make your first deposit after registering. Bonus amounts and terms may change from time to time.

Bonuses come with a wagering requirement — you need to place a certain amount in bets before withdrawing any bonus winnings. Full terms are available on the promotions page.

You earn a daily bonus simply by logging in each day. Regular players also have access to special loyalty points and rewards. Log in to your account and check the Offers section.

Zaya9 offers thousands of games including slots, Live Casino (Baccarat, Roulette, Blackjack), fish games, card games, and Sports Betting. Visit the game lobby to browse the full list.

Yes, all Zaya9 games work great on mobile. You can play directly in your browser — no separate app needed. Runs smoothly on both Android and iOS devices.

Yes, Zaya9's Live Casino section lets you play Baccarat, Roulette, and Blackjack with real human dealers via live video streaming.

Yes, Zaya9 uses SSL encryption to keep all data secure. Your personal and financial information is never shared with third parties. Two-Factor Authentication (2FA) is also available for added security.

Change your password immediately and notify the support team. They will temporarily lock the account, investigate the issue, and provide compensation if necessary.

After logging in, go to Account Settings. Under the Security section, you'll find the "Two-Step Verification" option. Activate it by having an OTP sent to your mobile number. Once enabled, you'll need to enter an OTP every time you log in.

No, Zaya9 does not sell or share your personal information with any third parties. All data is kept secure in accordance with our privacy policy. To learn more, Privacy Policy visit the page.